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HOW TO COMPLAIN

We are committed to provide our clients with the highest level of service at all times. Therefore in the event you are not satisfied with our services, you can initially bring the matter to our attention by:

  • Contacting your dedicated Account Manager or
  • Calling our dedicated customer service at +357 25 262 020 or
  • Sending an email to our support department at This email address is being protected from spambots. You need JavaScript enabled to view it.

If you still feel you have cause to complain about the financial services provided by CentroFX and our customer service representatives are unable to resolve the matter, you may login to your account and file a complaint to our compliance department using our dedicated complaints’ form available below. The Compliance Department will investigate your complaint and provide you with its findings.

For further details, please refer to our Complaints Handling Policy.


Client Complaints Form

Name(*)

Your Name

Surname(*)

Your Surname

Your Email(*)

Please let us know your email address.

Detail about the Complain(*)

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Details about the complaint (Please describe your complaint in as much detail as possible, including the dates of specific transactions or conversations, the transaction(s) number involved, etc. (Max. 250 letters)

 

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Attachment Relevant documents

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Attach to the current form all the documents and correspondence which are relevant to the complaint.

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AUTHORIZATION GRANTED TO COMPLIANCE DEPARTMENT OF R CAPITAL SOLUTIONS LTD. I hereby authorize R Capital Solutions Ltd - Compliance Department to consider my complaint. Click to declare that you agree with the statements below.

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